Feedback & Complaints

Read our Complaints Management Policy here.

How to make a complaint or give feedback 

Do you want to tell us a good news story or tell us how great your support worker is? fabulous… Fill out the Feedback Form and we will be sure to tell them what a great job they are doing…

Or if you have a complaint please do the following…

  1. Talk to the person and try to solve it together

  2. If that doesn’t work or you don’t feel comfortable doing that you can either:

  • Call us on: 0473 162 098 

  • Email us: info@vsss.com.au

  • Send us a letter by mail: 100 Mitchel Street Bendigo, VIC, 3550

  • Fill out the online feedback form below 

Or, you can contact one of the following agencies if you are not happy with how we handle your feedback:

  • 1800 035 544 Fact sheet: How to make a complaint | NDIS Quality and Safeguards Commission (ndiscommission.gov.au)

  • 1800 800 110

    www.feedback@ndis.gov.au

  • 1300 656 419

    www.humanrights.gov.au

  • 1800 806 314

    www.ombudsman.vic.gov.au

  • 1800 497 132

    www.vdwc.vic.gov.au/making-complaint

Fill out the feedback form below

What will happen next?

  • We will ask you what happened and if there was anyone else involved 

  • We will let you know we have received your complaint/feedback within 3 working days.

  • We will talk or communicate with you in a way you understand about what happened.

  • We will ask you what you want to happen next.

  • We will keep you updated with actions that follow.

  • We will ask if you are happy with the outcome no later than 28 days after we receive your feedback

  • We will help you to be supported by an advocate if you need/ask for it.

  • We will explore your options for review if you are not happy, Including referring your complaint to an external agency.